Covid-19 Update from The Ritz-Carlton Residences - Vail, Colorado

Covid-19 Update from The Ritz-Carlton Residences - Vail, Colorado

June 2020

The Ritz-Carlton Residences in Vail Colorado

In an effort to prioritize your safety as well as that of our homeowners and our team members, we have implemented a number of operational changes that will affect your stay.  Please familiarize yourself with these changes prior to your arrival at The Ritz-Carlton Residences.  The changes to our normal procedures listed below are expected to be in effect throughout your visit.  We will continue to watch closely for updated guidance from Center for Disease Control and Eagle County Public Health.  As operational recommendations evolve we will communicate updates to our operating procedures that will affect your stay with us.

 

·         We kindly request that you wear a mask when present in hotel public space and when interacting with hotel staff.

·         Our team members are required to wear masks at all times while on duty.

·         Hand sanitation stations are placed throughout the property and readily available for your use.

·         Public areas will be cleaned and sanitized multiple times daily.  This includes high traffic touch points such as doors, elevator buttons, restrooms, etc.

·         Valet Service will be available.  We ask that you ensure the Front Desk is provided with a cell phone number you or one of your party can be reached at during your stay.

·         Ritz-Carlton team members are allowed to handle your luggage or personal items for room delivery or pickup if requested to do so. 

·         We will only be able to enter a Residence to deliver items if that unit is vacant.

·         The Ritz-Carlton courtesy shuttle, will not be available for in town transportation.  The free Town of Vail busses continue to run throughout Lionshead and Vail Village.

·         Daily housekeeping service and turndown service will not be offered during the first phase of our reopening.  Trash will be picked up upon request.  We are happy to deliver replacement terry and linen to your guest room door on request, however, we will not be able to enter the unit while you are present.

·         Team members, inclusive of housekeeping and engineering, will only enter a unit on a date of occupation to respond to an emergency.  If our staff is required to enter an occupied unit, we will kindly request that all occupants of that unit vacate for the duration of time taken to resolve the emergency issue.

·         In our initial opening phase, we are able to offer daily food service in the Ritz-Carlton Lounge restaurant from noon until 8PM, and beverage service until 9PM.  There are a number of Vail restaurants who have re-opened with limited dining room capacity.  Our Ritz-Carlton concierge team (970-477-3760) will be happy to answer questions and to assist with reservations requests.

·         Our locker room and treatment rooms are not open.  The fitness center will be open from 7:30AM to 5:30PM, with sanitation supplies readily available.

·         Our outdoor pool is open from 10AM to 8PM with limited capacity.

·         The Ritz-Carlton Front Desk will be staffed 24 Hours to assist with any questions you may have. 

2-bedroom club condo at Ritz-Carlton Residences in Vail, Colorado.

Per Eagle County Public Health Order, it is required that you be aware of and comply with the following five Special Provisions for Non-Local Residents visiting Eagle County:

 

1.  Any person that is not a Local Resident that travels to or visits Eagle County (a “non-Local Resident”) must be free of any Symptoms consistent with COVID-19 before arrival.

2.  If any Symptoms consistent with COVID-19 are present in the 10 days prior to arrival in Eagle County, the non-Local Resident must not travel to Eagle County.

3.  All non-Local Residents will self-screen for Symptoms each morning during their travel within Eagle County.

4.  All non-Local Residents that develop Symptoms consistent with COVID-19 during their travel within Eagle County will: a. Adhere to Self-Isolation requirements in Section (IV)(A)(1) above, even if this prolongs their stay in Eagle County at the traveler’s expense. b. Contact a local healthcare provider7 for guidance and to schedule COVID-19 testing as quickly as possible.

5.  All non-Local Residents that have been exposed to someone with Symptoms consistent with COVID-19 during their travel will:

a. Adhere to the Self-Quarantine requirements in Section (IV)(A)(2) above,

even if this prolongs their stay in Eagle County and at the traveler’s

expense.

b. If Symptoms consistent with COVID-19 develop during the quarantine

period, the traveler must follow the requirements outlined specifically in

the Eagle County Public Health Order.

 

Our team will be vigilant in protecting our guests, our homeowners, each other and our families by committing to the following:

·         I will maintain six feet of social distance

·         I will wash my hands thoroughly and often

·         I will cover my face in public

·         I will stay home when I am sick
·         I will get tested immediately if I have symptoms.

 

We hope that you understand the precautions and measures we are taking are for your and our team’s protection.  We are excited to welcome you back to The Vail Collection at The Ritz-Carlton Residences and will do our very best to provide you with a safe, healthy, and enjoyable experience throughout your stay.  

Reservations, Ritz-Carlton Vail:  Call (888) 295-2468