Jobs - Gondola Resorts, Inc.
Seeking the TALENTED, CREATIVE and ADVENTUROUS
ABOUT US
Gondola Resorts is a travel and tourism company that provides vacation rental lodging services at the most exclusive ski resorts in Colorado including Aspen, Beaver Creek, Breckenridge, Keystone, Snowmass and Vail. Guests receive a wide selection of condominiums, private homes, town houses and residence club condos to choose from in the most convenient locations near the ski slopes. Gondola Resorts beats the competition by customizing traveller vacations with live advisors that assist with the entire planning process that includes lodging, lift tickets, ski lessons, airport transportation, equipment rentals, season ski passes and many other guest services. Travelers can book trips through www.gondolaresorts.com using online booking functions, using live chat or by calling (303) 420-9963 to speak with an exclusive resort vacation rental expert (known as "gondoliers").
Elevate your Colorado Experience
New Jobs
Director, Travel Agency Sales (NEW!)
Assistant, Marketing Manager
Sales Trainer
Manager, Finance
Product/Pricing Manager Internship
Travel Advisor, Reservation Sales
Group Sales Rep
Director, Travel Agency Sales
Gondola Resorts, Inc. – Virtual Home Office
Job Description:
Gondola Resorts is searching for a Director of Travel Agency Sales to oversee and expand the company’s extensive network of travel agencies and advisors both within the United States and internationally.
Responsibilities:
- Manage and oversee Gondola Resorts' key travel relationships with Virtuoso, AMEX, and Signature Travel Network.
- Develop and execute sales and marketing plans with consortia and travel agencies to drive sales growth.
- Represent Gondola Resorts at various industry events, such as Virtuoso Travel Week and Signature Travel Network’s annual conference.
- Prepare and deliver presentations and product training sessions—both in person and virtually—for travel advisors and agencies.
- Plan and conduct travel agency sales missions, both with and without resort partners.
- Assist in the management and upkeep of travel advisor and agency databases.
- Participate in negotiating travel agency consortia agreements.
- Collaborate closely with luxury lodging suppliers.
- Maintain regular communication with key travel agency partners to assess needs and identify opportunities.
- Schedule, organize, and lead travel advisor familiarization trips.
- Monitor and analyze agency account performance.
- Develop and provide training for Gondola Resorts Experts on travel agency agreements, promotions, and other initiatives as necessary.
- Communicate updates, special offers, and other marketing information to travel agencies.
- Professionally represent Gondola Resorts with travel advisors and suppliers.
- Work with the marketing team to create programs, promotional offers, and incentives for consortia, agencies, and advisors.
- Help develop a content calendar for travel advisor email campaigns and other marketing initiati
- Proven sales experience in the hospitality industry
- Strong familiarity with travel agency consortia such as Virtuoso, Signature Travel Network, American Express, etc.
- Established connections with travel advisors, agencies, and/or consortia
- Knowledge of and/or relationships with luxury mountain suppliers is a plus
- Confident in speaking to audiences both in person and virtually
- Excellent organizational skills with a keen attention to detail
- Exceptional written and verbal communication abilities
- Ability to collaboratively problem solve with travel advisors, suppliers, and Gondola Resorts Experts
- Strong follow-up skills and the ability to meet deadlines
- Capability to work effectively with individuals at all levels
- Self-motivated and confident in their abilities
Assistant, Marketing Manager (Website, Promotions, Pricing)
Gondola Resorts, Inc. – Denver, CO
Job Description
Are you the next star? The ideal candidate for this role has prior vacation rental, hospitality, travel or marketing experience in promotional planning or brand marketing. Must have strong analytical skills with an excellent track record of getting things done.
Responsibilities
- Execute and improve upon Gondola Resorts’ strategy for vacation rental promotions, pricing & competitive intelligence through management of our online partners including Expedia, VRBO, Airbnb, Booking.com and more.
- Learn, upgrade and automate various pricing initiatives within Gondola Resorts, partnering with the Manager of Customer Service
- Manage, update and take responsibility for all Pricing & Promotions related strategies in our LiveRez system
- Develop innovative solutions and techniques to ensure Gondola Resorts’ promotions remain competitive, profitable and innovative
- Influence and challenge decisions made by the team through timely & insightful analysis and modeling
- Identify appropriate reports to support decision making, recommend and build enhancements to our Pricing reporting infrastructure
- Execute and improve upon Gondola Resorts’ strategy for vacation rental pricing & competitive intelligence (100% computer-based)
- Learn, upgrade and automate various pricing initiatives within Gondola Resorts, partnering with the Director of Customer Service
- Manage, update and take responsibility for all Promotions related strategies in our booking system
- Develop innovative solutions and techniques to ensure Gondola Resorts’ pricing remains competitive, profitable and innovative
- Influence and challenge decisions made by the team through timely & insightful analysis and modeling
- Pricing: 1 year (Preferred)
- Writing (must be great): 1 year (Required)
- Meeting Goals: 1 year (Required)
- Building Content for Websites: 1 year (Required)
- Marketing, Promotions: 1 year (Required)
Work Location: Hybrid remote in Denver, CO 80202
Manager, Human Resources & Training
Gondola Resorts, Inc. – Denver, CO
The Job
We're hiring for a Learning Partner to join our team in Denver, Colorado. We’re looking for someone who has indepth background in sales training, human resources, hiring, facilitation, project management & content development ability to optimize our team. As an integral member of our training team, you will work on a broad range of engaging projects – from designing & delivering instructor-led training & innovative learning experiences to working with leadership to identify learning gaps, developing the strategy and solutions to fill them. This is an incredible opportunity to dig into the trenches of a fast-growing business, work with cutting-edge design tools, and solve challenging problems daily.
Job Description
The perfect candidate for this position has been in human resources for a reputable company in hospitality, a trainer in the vacation rental industry, hotel industry or similar for at least 3-years. They are versed in human resources, sales training, customer service and is an enthusiastic self-starter with a passion for educating people to be their very best. We support travelers 7 days a week and this position requires flexibility. Our hours are 8 am - 5 pm, 7 days a week, and holidays. You will work 5 days per week from Monday to Friday.
Responsibilities
- Deliver traditional, nontraditional, interactive and multimedia learning solutions to meet the needs of the business
- Provide facilitated training to develop fundamental sales skills such as handling phone calls, responding via email, Objection Handling, Prospecting strategies, and Time management.
- Draw from a diverse background of design and learning techniques to define and sequence content and strategies to optimize learning experiences
- Develop and maintain strong working relationships with key business partners and subject matter experts to maintain content accuracy in existing learning content, analyze effectiveness of current curriculum and determine future needs
- Conduct learning needs assessments and gap analysis to overcome learning challenges
- Design instruction that reflects an understanding of diverse learning audiences
- Evaluate, assess and improve existing instruction
- Coordinate a wide range of HR and office-administration duties such as compensation & benefits administration, recruiting, and training .
- Coordinate recruiting and hiring duties like job descriptions, compensation benchmarks, advertising jobs online, communicating with candidates, completing initial phone screens, and onboarding new employees
Qualifications
- Direct sales experience and sales coaching required
- Working knowledge of tools and techniques for developing learning solutions — from LMS solutions to design solutions to media production tools
- Strong client services and support skills
- Communicate effectively in visual, oral and written form
- Excellent project management skills
- Good motivational and process writing skills
- Good blend of technical and creative dexterity
- Ability to persevere in a fast-paced dynamic environment with a sense of urgency
- Ability to change tasks and direction quickly and effectively
- Ability to maintain confidentiality
- Strong initiative and solid judgment abilities/skills
- HR experience like hiring, training
What looks good to us!
- 3+years experience in sales, sales coaching and sales enablement
- Familiarity with formal sales and human resources methodologies
- Bachelor’s Degree in instructional design, organizational development, adult education a plus
Travel Advisor - Reservation Sales
Gondola Resorts, Inc. – Denver, CO
Job Description
The Job
You will be responsible for fielding a high volume of traveler inquiries and providing our customers with an unparalleled booking experience. You will serve as a persuasive consultant for prospective renters; helping them find the vacation rental that best matches their needs.
The perfect candidate for this position is comfortable with high volume phone sales, is an enthusiastic self-starter with a passion for stunning customers with great service, and a desire to overachieve individual and team goals. We support travelers 7 days a week and this position requires flexibility. Our hours are 8 am - 5 pm, 7 days a week, and holidays. You will work 3-4 days per week that can vary in start and end time, but it will include a minimum of one weekend day work.
Responsibilities
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Lightning-fast response to a high volume of traveler booking inquiries via phone and email
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Convert inquiries over the phone by utilizing your sales skills - we love one call closes!
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Work across multiple booking platforms and can dexterously move between operating systems
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Meet and exceed individual and team goals
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Manage lead follow-up using our relationship management software (CRM)
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Develop a genuine understanding of what each traveler needs and match the traveler with the vacation rental that best suits them
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Thrill travelers with over-the-top service throughout the evaluation and booking process
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Sell travelers on 4 core standards, along with individual attributes of properties in our network
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Pitch travel insurance as an additional part of the booking process Qualifications
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Hotel or vacation rental industry experience required
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Minimum of 1 year of sales or customer service experience, preferably in a hospitality environment
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You are sales driven and look to achieve daily, weekly, and monthly goals
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You are a fast-study in any software environment (Salesforce.com experience a plus!)
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We support travelers 7 days a week. This position requires flexibility; including nights, weekends, and holidays. Please don't apply if this is not appealing to you.
Application Questions
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How many years of Customer Service experience do you have?
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How many years of Hotel or Vacation Rental experience do you have?
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When are you available for an interview or phone screen? Please list 2-3 dates and times or ranges of times.
Group Sales Rep
Gondola Resorts, Inc. – Denver, CO
Job Description
Manager is responsible for generating group revenue in across eight lines of business at our resort. Primary responsibilities include solicitation, evaluation and contracting group business in addition to conducting site inspections for potential business opportunities. Ensure proper and timely turnover to ensure for quality service delivery. The position is responsible for achieving revenue and room night goals across the resort. Work with the sales team to maximize the revenue potential of the property by effectively utilizing the meeting space and up selling each business opportunity. Drive customer loyalty by delivering service excellence throughout each customer experience. Specific responsibilities include (but are not limited to):
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Solicit, close and contract group business using strong negotiating skills and creative selling techniques.
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Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, Tradeshows, etc
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Develop relationships within the meetings and conventions community to expand customer base for future group business opportunities
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Work collaboratively with National Sales Office and Regional team to ensure the property needs are being achieved and the sales efforts are complementary
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Partner with the operations team to conduct site inspections that focus on the customer’s needs and highlight the key features of the property.
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Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them
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Provide accurate, complete and timely turnover of definite business to the Service Team to help ensure quality service delivery
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Partner with the Service and Operations teams in providing a customer experience that exceeds the customers' expectations
Responsibilities:
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Achieve and/or exceed individual revenue and room night goals
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Develops effective, measurable sales plans/actions based on prime time and need times for the hotel.
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Prepares correspondence to customers, internal booking reports and file maintenance when needed.
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Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
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Effectively manages and develops relationships with key internal and external stakeholders.
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Effectively use sales resources and administrative/support staff
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Responsible for weekly sales activity reports
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Understands and achieves team and individual goals.
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Flexible Schedule Necessary Job Requirements:
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Four-year college degree preferred. However, any combination of education and training within hotel sales may also be considered.
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Past hotel sales experience preferred. This position description is not an exclusive or comprehensive list of all job functions that an employee in this position may be asked to Travel There’s nothing like ski town life in the heart of the Rocky Mountains. You’ll get to live and play in the heart of paradise—and work with some of the friendliest coworkers in the Gunnison Valley. In fact, our guests repeatedly tell us that it’s the welcoming smiles, upbeat attitudes, and friendly vibe that bring them back to Crested Butte (in addition to the great skiing, of course).
Application Questions
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How many years of hotel or vacation rental experience do you have?
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How many years of relevant experience do you have?
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How many years of Sales experience do you have?
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When are you available for an interview or phone screen? Please list 2-3 dates and times or ranges of times.
Product/Pricing Manager Internship
Gondola Resorts, Inc. – Denver, CO
Job Description
The ideal candidate for this role is a Junior or Senior in an accredited College or University. Also intern candidate has prior Pricing experience or education in an e-commerce, hotel or retail environment. Must have strong analytical skills with an excellent track record of execution.
Responsibilities
- Execute and improve upon Gondola Resorts’ strategy for vacation rental pricing & competitive intelligence
- Learn, upgrade and automate various pricing initiatives within Gondola Resorts, partnering with the Manager of Customer Service
- Manage, update and take responsibility for all Pricing related strategies in our LiveRez system
- Develop innovative solutions and techniques to ensure Gondola Resorts’ pricing remains competitive, profitable and innovative
- Influence and challenge decisions made by the team through timely & insightful analysis and modeling
- Identify appropriate reports to support decision making, recommend and build enhancements to our Pricing reporting infrastructure
- Execute and improve upon Gondola Resorts’ strategy for vacation rental pricing & competitive intelligence (100% computer-based)
- Learn, upgrade and automate various pricing initiatives within Gondola Resorts, partnering with the Director of Customer Service
- Manage, update and take responsibility for all Pricing related strategies in our booking system
- Develop innovative solutions and techniques to ensure Gondola Resorts’ pricing remains competitive, profitable and innovative
- Influence and challenge decisions made by the team through timely & insightful analysis and modeling
- Identify appropriate reports to support decision making, recommend and build enhancements to our Pricing reporting infrastructure
Qualifications
- Junior or Senior in an accredited college or recent graduate
- Hospitality, Business, Statistics, Math or similar education
- Strong analytical, statistical and problem-solving skills are required
- Strong, hands on pricing analysis experience, preferably with LiveRez software, but other relational databases are OK
- Experience building or enhancing reports and analysis
- Experience working with pricing strategies in the hotel or vacation rental industry strongly preferred
- Modeling techniques and methods
- Takes responsibility for results, “owning” assignments and projects.
Education
Working towards Bachelor’s Degree in Business, Data Science, travel, E-Commerce, Market Research, Statistics or Hospitality a plus
At least 2 years of experience in pricing, analytics, consulting or technology a plus
Associates degree or similar related experience accepted
Industry
Hospitality
Information Technology & Services
Internet
Employment Type
Paid Internship
Part-Time, 30-39 hours per week
Full-Time 40 hours per week after 3-months (full-time)
Job Type: Part-time
Pay: Hourly
Gondola Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.