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74%of Gondola Resorts users agree GR has helped them decide where to rent at Colorado ski resorts.

86% of GR users say they will use the company again after renting for the first time.

91% of GR users say they received a good deal when renting a vacation home.

What guests want nowand what we are doing about it

Gondola Resorts is taking action to evolve the vacation experience

June 2020

The Arrabelle at Vail Square. Vail, Colorado.

As summer travel returns to Colorado mountain resorts, Gondola Resorts is implementing strategies that adapt specifically to customer's needs. "We’ve continued to gather information from various guest surveys and online questionnaires and put those results to work so all guests feel comfortable booking", says Sarah Taylor, Director of Customer Service. Here’s what guests are saying they want in order to make the trip:

We want the ability to book "last-minute"

With some travel restrictions still in place, it’s hard to plan vacations way into the future. While travel varies by region, recently almost one-third of bookings have been made within a week of travel. In all cases, Gondola Resorts has offered "instant bookings" via their website booking engine giving customers a quick and simple way to confirm a reservation.

We want more space and privacy

Like all of us, guests want companies to take extra steps to protect themselves—and they want to know what those extra steps are before they check-in to their vacation home. In recent surveys, the majority of past and prospective guests noted they’d feel more comfortable booking a vacation rental home, condo or town home on GondolaResorts.com than at a small hotel. Some guests pointed out that they want to isolate by booking a private residence and away from other guests. Surveys overwhelmingly suggest that guests still want to utilize the amenities like hot tubs, pools and fitness facilities but are concerned about social distancing. Gondola Resorts has issued updates for its locations that give valuable information related to this topic and encourages social distancing by offering lockbox checkin. This minimizes person-to-person contact by avoiding routine maintenance during a guest’s visit.

We want flexibility to cancel with no penalty

Those who are thinking about traveling are understandably wanting more flexibility during these uncertain times. Being able to modify or cancel a reservation encourages guests to go ahead and book. Thus, Gondola Resorts has updated cancellation policies across the board. Previous strict policies have been switched to a flexible or moderate options that best suits their needs

We want to be assured that the unit we rent is clean and free of germs

Cleanliness is more important than ever. While there is no way to ensure zero risk of infection, there is a need to elevate cleaning routines to help reduce the spread of COVID-19. All housekeeping services that service Gondola Resorts rentals have already committed to an enhanced cleaning protocol, which can be found on the company's homepage. "Due to the coronavirus, housekeeping services are taking extra steps to clean and sanitize frequently touched surfaces between reservations. Ultimately, many decisions are individual, but remember our individual decisions affect others. We’re all called upon to protect ourselves and our neighbor. So, stay home when you're sick, and wear a mask when out in public,” says Gino Malara, President and General Manager of Gondola Resorts.

Featured Property

Save by Using
Gondola Resorts

What guests want nowand what we are doing about it

Gondola Resorts is taking action to evolve the vacation experience

We want the ability to book "last-minute"

We want more space and privacy

We want flexibility to cancel with no penalty

We want to be assured that the unit we rent is clean and free of germs

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Information

Gondola Resorts, Inc.

Featured Property

Save by Using Gondola Resorts

What guests want nowand what we are doing about it

Gondola Resorts is taking action to evolve the vacation experience

We want the ability to book "last-minute"

We want more space and privacy

We want flexibility to cancel with no penalty

We want to be assured that the unit we rent is clean and free of germs

Let's Socialize

Jump to a Rental

Information

Information

Gondola Resorts, Inc.

Save by Using
Gondola Resorts